- Mon Feb 03, 2025 2:11 pm
#111755
Hmm, let's take a moment to address some of your comments and set some expectations here.
First, I want to remind you that you are using a FREE service. We don't charge for this, and we allow anyone--PowerScore students and not--to post here and ask questions. And we have our regular, paid instructors answer as many questions as possible on a daily basis. I'm not aware of another company that has a similar approach where they allow non-paid students to ask questions and get an answer from a company instructor. Why do we do it? Because I believe in helping people and I want LSAT truths and answers to be clear and available to all.
Second, because this is an open forum, we receive many messages each day. Sometimes we can keep up with those, other times not. It's not a "business model," it's a simple reality that economically we cannot always answer every single question that comes in every single day for a free service. And we make no promise that we will answer all questions posted here immediately. The reason why is that both peak usage periods and heavy users have the ability to overwhelm the resources we have available for this free board. We won't stop trying to answer them all--and often we do catch up during slower periods--but nothing is guaranteed when you ask a question. That said, you can make it easier for us, as discussed next.
Third, when reviewing questions that come in each day, there are many criteria we use to choose what we answer. Simple, clearly stated questions that we can answer quickly, for example, will typically get a faster response. Broad based LSAT prep concept and method questions get preference, as do LSAT Bible questions (most of which I personally answer). So will questions on LSAT problems that haven't had many posts. New posters often get an initial reply when possible as a welcoming gesture. We aren't changing any of that as all those are priorities for us. What takes longer for us to answer are problems that are lengthy or aren't stated clearly to us (because it takes so long to go to the problem and then try to parse what the user is asking, and then reply), or that come on threads that already have several PowerScore responses (because we've already replied enough that the basic gist of our thinking is clear).
We then take that rough list from above and begin working through it. Here's the problem though: many of the answers we formulate take time, a lot of time. I've been known to spend 30-45 minutes on a single reply in order to make sure I get the nuance right, and I'm definitely not alone in that. Start adding that up and you can see why an instructor in a 5 hour shift may only answer 6-12 questions. That often doesn’t cover the full number of questions asked each day.
If you want to talk about other issues--such as tutoring--please send a message to our customer service team, and they can forward it to me. I'm well aware that you inquired about tutoring, that we then reassigned you to another tutor, and the offer you made to him there.
In the meantime, we will continue answer as many questions as we can, and we will continue to use the general system we have for answering questions, as briefly described above. It's a fair system for all and I have no doubt this will include some of your questions, but again I make no guarantee that all will be answered. If you need help understanding broader concepts and talking over specific LSAT problems and getting a guaranteed answer, that's best done under an actual aboveboard tutoring arrangement with us.
Thank you!
Instead, our staffing slows down at the end of the year and many of us go on vacation for the holidays. I've essentially been off for several weeks, for example. Things will pick back up tomorrow now that the new year has passed. Even so, it will take us time to catch up because there are many questions and comments posted, and we can only answer so many each day. 
